Phone: +44 7384317833
Email: info@sendlibra.com
1.1. These terms and conditions ("Terms and Conditions") govern the terms under which you may access and use the website (and for these Terms and Conditions "website" will include the Libra App (where applicable) and the services associated with it (together, the "Service"). By accessing, registering with and using the Service, you agree to be bound by the terms of this Terms and Conditions. If you do not wish to be bound by the Terms and Conditions, do not access, register with or use the Service. The language of these Terms and Conditions is English and all Services, instructions and transactions carried out in connection with it shall be in English
1.2. In these Terms and Conditions, the terms "LIBRA Money Transfer", "we", "us", and "our" refer to FORTUNE PORTFOLIO Limited trading as LIBRA Money Transfer, together with its employees, directors, affiliates, successors, and assigns. FORTUNE PORTFOLIO Limited is a company registered number 732984 in England and Wales, with its registered office at 8-11 St John's Lane, London EC1M 4BF, United Kingdom. It is granted registration to carry on payment services activities as a Payment Institution under the Payment Services Regulations 2009 (PSRs). Registration number: 9080906.
1.3. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to this website
1.4. These Terms and Conditions are effective from the date on which you first access, register or use the Service. The Terms and Conditions may change from time to time, but changes will only be effective 2 months from the date they are first notified to you and will not change the terms on which you previously used the Service.
1.5. The Service was created to assist customers to send money to their family and friends, and to receive money from family and friends, around the world. For security reasons, we recommend that you only send money through the Service to people you know personally. You must not use the Service to send money to strangers for example sellers of goods and/or services, private or retail
In this Terms and Conditions:
"App" means LIBRA Money Transfer's mobile application for the sending of Payment Requests and/or transaction requests.
"Business Day" means any day on which we are open for business for the execution of Transaction requests and/or payment requests.
"Destination Country" means the country in which the Recipient receives money through the Service.
"Instruction" means a payment request and/or a transaction request
"Local Taxes" means any taxes or charges payable in the Destination Country.
"Payee" means someone who receives money through the service.
"Payment Instrument" means a valid instrument of payment such as a bank account, debit card or credit card.
"Payment Request" means a specific instruction from you to a Sender requesting a Transaction.
"Payout Amount" means the amount paid out, after any foreign exchange conversion, to the Payee's account exclusive of the Service Fee.
"Prohibited" means activities which involve narcotics, steroids, pharmaceuticals, chemicals, drug paraphernalia, tobacco, seeds, plants, animals, military or semi-military goods or services, weapons (including dual-use goods), adult services or content, gambling services or any other activities that are prohibited by LIBRA Money Transfer's policies as amended from time to time.
"Recipient" means someone who receives money through the Service.
"Sender" means someone who uses the Service to send money.
"Service Fee" means the fee plus any additional charges applicable to each Transaction.
"Service Provider" means a local bank, money exchange house, or other third-party service providers in the Destination Country with whom LIBRA Money Transfer works in providing the Service.
"Transaction" means a specific instruction to send money through the Service.
"Transaction Amount" means the amount of money that the Sender wishes to send to the Recipient, excluding any applicable fees and prior to any foreign exchange conversion.
3.1 Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions.
Questions, notices, and requests for refunds or further
information should be sent to LIBRA Money Transfer, as follows:
By telephone at +44 7384 317833
By email at
info@sendlibra.com
By mail at: Fortune Portfolio Ltd, 8-11 St John's Lane, London
EC1M 4BF, United Kingdom