Refunds typically take up to 10 business days from the date they are completed

Money can be received as fast as 1 minute if the sender is using a debit card to pay for the transfer and sent to a mobile wallet account. It could take the same day for cash pick up at our partner bank and locations and less than 2 business days into a bank account.

You can securely send money using your: Debit Card: Using a debit card to pay for your transfer may require a fee but the money usually arrives within 1 minute. Credit Card: Using a credit card to pay for your transfer may require a fee but the money usually arrives within 15 minutes. Keep in mind that your credit card company may charge you a cash advance fee. To find out whether you might be charged a cash advance fee, please contact your credit card issuer. Bank Account: Using a bank account to pay for your transfer is usually the least expensive option but may take up to 4 business days for the money to arrive. You will need to know your routing and bank account number and complete our easy bank account confirmation process. Cash: You can pay with cash by visiting one of our agent locations. Use our Find a Location tool to find a Libra location closest to you.

Enter your transfer details (country you want to send to, amount you want to send, how you want the money to be delivered, and how you will pay). Check the price and hit “Send Now” if you would like to proceed. Provide your recipient’s information including first and last name (be sure it’s the same as their government-issued ID), and their email address or phone number. Enter your payment information and your money is on its way!

The majority of our transactions are immediate but some larger amounts might take up to 24 hours. Transactions will be cancelled if there was no transfer and your card will not be charged.

To pick up cash you will be required to provide proof of ID which includes a valid passport, your National ID card, or a driver’s license.

Most of the time when you’re transferring money to another country you won’t need to provide any documents. But sometimes, depending on the amount of your money transfer, we may need extra information. This could mean providing proof of identity and proof of address. Proof of identity could be a passport, national ID card, or a driver’s licence. Proof of address could be a utility bill, bank statement or credit card statement.

You can cancel a money transfer only if it has not been picked up by your receiver. If you send money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank. To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.

Name of the person you're paying Mobile money or bank account number you are paying into Correct name of the recipient that matches their ID

You can find the exchange rate for a specific country by using our Libra Exchange Calculator. Additionally, the exchange rate will also display during the send money process.

It depends on their bank. Some recipients will likely need to pay a small fee, while others may not owe a thing. The recipient will need to check with their financial institution beforehand to be sure if there’s a cost to receive an international money transfer.